FAQs

Pawzitive Shippers is an online platform for people that are looking to ship goods or pets. You can find experienced and quality transport options and drivers that fit your needs. You can communicate with drivers and obtain free quotes for shipping rates. When you are ready to book your driver, we collect a booking fee and all other fees that you have negotiated with your driver will be paid by you directly to the driver according to their terms and conditions. Pawzitive Shippers does not collect any additional fees. A portion of our booking fees will be donated to animals in need as part of our weekly Giving Tuesday program.

We charge a flat fee of $150 per booking. We do not use a bidding system or charge a percentage of your transportation cost, which could amount to hundreds of dollars. Additionally, as a company committed to making a positive impact, we donate a portion of our booking fees to support animals in need through our Giving Tuesday program.

Pawzitive Shippers customers will be charged a $150 booking fee when booking a driver. A portion of this fee will be donated as part of our Giving Tuesday program to help an animal in need. If you are a driver, you will enjoy a complimentary free membership to use the platform.

Although all of our drivers are highly experienced and professional, USDA certified drivers add an extra layer of expertise as they have to follow certain rules, regulations and guidelines in accordance to their license and certification. Drivers must be 21 years of age!

Yes. A health certificate is required to cross most state lines in the USA. If your driver is pulled over for any reason without a health certificate from a Certified Vet, your pet may be removed from the care of the transporter and taken to the nearest shelter. The pet owner will then be responsible to go and pick up their pet. A health certificate also clears the pet for travel within 10 days of obtaining the certificate. This means that your vet has examined the pet and cleared it healthy enough for travel as well as being up to date with their required vaccinations. If a driver travels without a health certificate and your pet gets ill or dies, your driver can be held responsible. Also, if the pet has the highly contagious and deadly parvo disease, the driver may not transport a pet in the same vehicle for 6 months and the infected pet may transmit the disease to any other pets in transport.

Yes. Just because a driver has no reviews on our site yet, doesn’t mean that they don’t have any experience in the field. It just means that they have not used our site yet. There are many new drivers on our site and each deserves a fair chance after all, every driver with many reviews here was once new to our site with no reviews. There are also drivers that are new to the industry and just ask for a fair chance. You are welcome to leave them an honest review once your pet or items have been delivered.

We do not offer any refunds for bookings. Please refer to your driver’s contract or consult them regarding their cancellation policies. Typically, if you cancel within 48 hours of your scheduled transport, your driver will have a cancellation policy in place that may prevent you from receiving a full refund. In exceptional circumstances, you may request a refund of your booking fee by emailing us at customercare@pawzitiveshippers.com. Please include an explanation of your situation, and we will review your request and respond within 3 business days.

Yes. to the USDA, puppies and kittens traveling within the US and Puerto Rico must be at least 8 weeks of age and fully weaned. If a puppy is taken from its mother too soon, they will pose a risk to their life expectancy. The puppy may not receive the same antibodies, hormones, enzymes and other physical benefits from their mothers milk. This means they may not develop as well.

Here at Pawzitive Shippers we take the safety and well being of your pets and possessions seriously. Every driver has had their Identification verified and been fully background checked. We check their MVR and criminal background status. Only drivers that have a clear background and criminal history are approved to use this site.

The choice between solo and shared rides depends entirely on your preferences and your pet’s needs. Solo rides are an excellent option if your pet doesn’t enjoy the company of other animals or if you want to ensure they receive all the attention during the ride. Keep in mind that solo rides usually cost more. On the other hand, shared transport can be an economical choice if you’re on a budget and don’t mind your pet traveling with others. However, be aware that with shared rides, your pet might be in a vehicle with five or more other pets. Some drivers limit the number of animals to four or five at a time, so it’s always a good idea to ask your driver how many other pets will be traveling with yours.

The cost of transportation can vary significantly based on several factors. These include whether you are seeking solo or shared transport, whether you require a USDA-certified driver, and whether you prefer a newer driver looking to gain experience or an expert driver with many years of experience.  On average, the fee can range from about 40 cents to $1.20 per mile, depending on these factors. For more experienced and USDA-certified drivers, you can expect to pay at least 60 to 70 cents per mile. If you opt for solo transport, the cost is typically between 80 cents and $1.50 per mile.